When You Can Use the Chat

You can use Chat Support if you:

• Have questions about the platform or registration
• Need help creating or managing a job
• Require assistance with your profile or account
• Want to report a technical issue or display problem
• Would like general information about features or processes on Tuwas.ch

Tip: For complex technical issues, we recommend sending a screenshot via the contact form or by email to support@tuwas.ch.

Availability

Our Chat Support is available: Monday to Friday, 09:00 – 17:00

Message outside of these hours? No problem – you can leave us a message at any time. We will get back to you as soon as possible.

How the Chat Works

1. Click on the chat icon at the bottom right of the page.
2. Enter your name and email address (optional, for follow-up replies).
3. Describe your issue briefly and clearly.
4. Our support team will respond directly in the chat window.

If the chat is currently unavailable, you can leave a message in the same window, and it will be forwarded automatically to our support team.

Notes & Privacy

• The chat is used exclusively for customer support on www.Tuwas.ch.
• Please do not share confidential information such as passwords, payment details, or personal documents in the chat.
• All chat messages are treated confidentially in accordance with the Swiss Data Protection Act (DSG).
• Tuwas.ch is solely a mediation platform – we cannot make binding statements regarding contracts between clients and providers.

We Are Happy to Help

Our goal is to assist you quickly, professionally, and in a friendly manner. Don’t hesitate to contact us – your request is in good hands.